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Delivery Terms

We deliver flowers, plants, and specialty gifts in all of Lebanon.

  • In most areas of the country, orders placed as late as 2PM (Lebanon time zone) can generally be delivered same day (earlier times may apply at holidays or peak periods like Valentine and Mother's Day).
  • Same-day deliveries are available from Monday to Saturday. For Sunday you need to place your order one day ahead.
  • We always call the recipient prior to dispatching your order to confirm the address and best time for delivery. But don't worry. we do our best to keep it a surprise!

By placing your order online on bouquetlebanon.com, you agree to the following Sales Terms:

Delivery Status
Please consider your order delivered on the day you requested. If we have any difficulties with your order we will contact you by telephone and/or email. You will receive an email notification that your order has been Sent.

Delivery Times
Deliveries will be made during normal business hours. If you need a specific delivery time or hourly range, mention that in the comments box when ordering online. However we cannot guarantee that this request will be met but will honor it on best effort basis, since it depends on our drivers' rounds. Also, in general, we are unable to accommodate specific times during the two day period prior to and including the major floral holidays: Valentine's Day and Mother's Day.

Incorrect Address or Re-Delivery
When the recipient is not available at the time of delivery or not answering the phone, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return or attempt delivery the next day. For business deliveries, if the business is closed or not accepting deliveries, the delivery will be attempted the next business day.

Substitution Policy
Special attention is given to your order to ensure that it is as similar as possible to the requested item and at least of higher value. However, substitution may be necessary to ensure your order is delivered on time, or in case some accessories are not available at the time of delivery.

Since flowers are seasonal, colors and shapes shown online will be used if at all possible, however the final design might look slightly different. For one-of-a-kind flower arrangements or plants such as all roses, all lilies, or orchids, we will make every attempt to match the flower type, but may substitute with another color. If the floral container or vase shown online is not available, a similar one will be used.

Gifts like balloons with a certain pattern or shape, or hampers with specific items, may be substituted with another specialty gift of equal or greater value and of similar theme. Same applies for cakes since they are produced on daily basis, so we cannot guarantee the same type, especially for same-day orders.

Cancellation and Refund Policy
If your bouquet or gift is already out for delivery or already delivered, we are unable to cancel your order. If your order is to be delivered today and you would like cancel your order, please contact us immediately by email or WhatsApp to check the status of the order.